Dear Valued Customers,

As many of you are aware, recent developments regarding the Coronavirus have created large surges in market demand for many PPE and infection control products (fask masks, Purell, Disinfectant Wipes and Cleaners, Rubbing Alcohol, etc). CWI Medical has seen a tremendous spike in order volumes over the past few weeks for these specific product categories and we are working to provide product solutions for our customers.

We are and have been in the process of contacting and working with our manufacturer partners to understand their capacity to keep up with the demand. We are also monitoring orders in these categories to ensure a consistent supply of product in the channel, along with daily meetings to maximize our response to our customers.

Please note: all orders will be reviewed and allocations need to be enforced at the time.  

To avoid excess unsellable product supply, our policy below is effective immediately.

• Any orders with products in the categories listed below may only be cancelled within a 10 day window of the order being placed.  The cancellation window for Face Masks is now closed.
• Any orders with products in the categories listed below are non-returnable until further notice.
• All face masks, Purell brand products, disposable gloves, alcohol prep pads, rubbing alcohol, Hibiclens Skin Cleansers, PDI / Sani-Cloth products, and protective apparel (shoe covers, isolation gowns, etc) are non-returnable and non-refundable

Impacted Categories: N95 masks, regular earloop masks, disinfecting wipes and cleansers, hand sanitizer, thermometers, isolation gowns, gloves and other infection control categories.

Please Note: We are no longer accepting new orders for face masks, Purell brand products, and PDI Sani-Cloth & Sani-Hands products in order to get our open orders processed as soon as possible. 

While we are getting face masks allocated to us regularly, the following represents current Available ETAs                                                                                                                                                   

The cancellation window for Face Masks orders is now closed. 

Regarding Purell Hand Sanitizer and Touch-Free Dispensers and Stands

Purell Products have Allocated Limited Stock or Backordered. These items are on manufacturer backorder, and have the following ETAs

Disinfecting Cleaners and Wipes, Hand Sanitizer Wipes & Soaps

PDI (Sani-Hands, Sani-Cloth), Madacide, Cavacide, Lysol I.C. Cleaner, Hibiclens, Dial Antimicrobial have Allocated Limited Stock or are Backordered.  These items are on manufacturer backorder, and have the following ETAs

For Other Recent Items of Interest

(Such as Thermometers, Isolation Gowns & PPE, and Alcohol Prep Pads)

This page will be updated as we gather more information.  Please email us with any questions or for assistance with your product availability.  Due to the high call volume we are experiencing on inquiries on Face Masks, if your inquiry is related face masks, and your order for face masks, please  email us for a timely response.

Due to the circumstances, we are experiencing an extreme volume of orders, and working hard to process and ship your orders. We do have a shortage of workers available as some are self-quarantining. As a result, inquiries with customer service and delivery times may be a bit longer than usual. We are giving it our all to get inventory in and shipped as fast as possible.  Please email us if you are inquiring about tracking information, expected delivery/shipping.

Resources & Information on the COVID-19 (Coronavirus)

• Information About the Coronavirus (2019-nCoV)
• Information for Schools About the Coronavirus from the New York State Department of Health
• A Message from New York State Department of Health Regarding the Coronavirus
• Strategies for Healthcare Systems Preparedness for Coronavirus COVID 19

Thank you for your patience, understanding, and supporting our business during these unprecedented times.

& Our most heartfelt thanks to all essential frontline workers

Alicia Lam
President

Intiial Notice Dated 1/31/2020.  Revised 3/31/2020