Dear Valued Customers,

As many of you are aware, recent developments regarding the Coronavirus have created large surges in market demand for many PPE and infection control products (fask masks). CWI Medical has seen a tremendous spike in order volumes over the past few days for these specific product categories and we are working to provide product solutions for our customers.

We are and have been in the process of contacting and working with our manufacturer partners to understand their capacity to keep up with the demand. We are also monitoring orders in these categories to ensure a consistent supply of product in the channel, along with daily meetings to maximize our response to our customers.

Please note: all orders will be reviewed and allocations need to be enforced at the time.  We will be letting customers know of any manufactuer backorders over the next few days by email.

To avoid excess unsellable product supply, our policy below is effective immediately.

• Any orders with products in the categories listed below may only be cancelled within a 10 day window of the order being placed.  The cancellation window is now closed.
• Any orders with products in the categories listed below are non-returnable until further notice.

Impacted Categories: N95 masks, regular earloop masks, disinfecting wipes, hand sanitizer, thermometers, isolation gowns, gloves and other infection control categories.

While we are getting face masks allocated to us bi-weekly,  the following represents current Available ETAs                                             

The cancellation window for orders is now closed.

Please Note: We are no longer accepting new orders for face masks in order to get our open orders processed as soon as possible. 

This page will be updated as we gather more information.  Please email us with any questions or for assistance with your product availability.  Due to the high call volume we are experiencing on inquiries on Face Masks, if your inquiry is related face masks, and your order for face masks, please email us for a timely response.

Thank you for your patience and understanding during this time.

Alicia Lam
President

Revised 2/13/2020